Can I send these as a gift?

Absolutely!  Our candles make fabulous gifts!  They are thoughtfully packed and shipped in custom crafted candle boxes that are sure to be a delight to open!  If you are purchasing as a gift, just let us know at checkout and we will include your personalized gift message to your recipient.

What are the benefits of soy wax?

The benefits of soy wax are many!  Soy wax is a clean-burning, natural, and renewable resource.  Soy wax candles burn cleaner, slower, and longer than paraffin wax (which is a petroleum-based wax derived from crude oil) Soy wax is also biodegradable and cleans up easily with soap and water - making it easy to repurpose your vessel!

How do you estimate Burn Time?

Burn times are based on the approximation of 5-7 hours of burn time per 1oz of soy wax.  We do not recommend burning candles for more than 4 hours at a time.

Is there a proper way to burn a candle?

Absolutely!  Get ready for a game changer:

Trim those Wicks.  Every.  Single.  Burn.

A properly trimmed wick results in a cleaner, better burn.  We recommend trimming wicks between 1/8 inch to 1/4 inch long.

Allow the wax to melt all the way across the whole diameter of your candle before blowing it out (to prevent “tunneling”).  This may take a couple of hours, so sit back, relax, and enjoy the burn.

*Refer to the warning label on the bottom of your candle for further safety instructions

Candles for Good Collection- How are your donations calculated?

Our donations are based on the purchase price of the candle.  So, for each candle purchased for $25, we will donate 10% (or $2.50) to the nonprofit associated.  We have partnered with Shopping Gives, who provide a seamless online solution that ensures 100% of donations generated from our website reach the chosen causes.  

Do you offer discounts for bulk orders?

Indeed, we do!  For more information on bulk orders, or to inquire about wholesale orders, email us at hello@pacificnorthwicks.com

When will I receive my order?

We process and ship your order in 1-3 business days.  We use USPS and UPS for our shipping carriers.  When you receive your order will depend on your location and the speed chosen at checkout.

Do you ship internationally?

Unfortunately not at this time.  But we hope to in the future!

Do you accept Returns? 

Due to the nature of our handcrafted items, all sales are final. 

We take great care in shipping out a beautiful and carefully packaged product as quickly as possible.  However, if your candle arrives damaged or something isn’t right with your order, please reach out to us and we’ll take care of it!